What made the call center industry of the Philippines successful? There are many factors as why the call center industry in the Philippines have grown so much that it became one of the largest and successful industries in the country. The Philippine government also called this industry as the Sunshine Industry of the Philippines because of its massive expansions in less than a decade.
What made the call center industry successful is because of its rapid growth in the market. Part of the reason for its rapid growth is because of the many Outsource Call Center agencies in the Philippines. Most of these outsourced companies are said to come from the US, which is one of the Philippine’s main partners in terms of outsourced services.
Call center in the past
In the past, the call center industry was known for is simplicity. It was first known as plain providers of email response and managing services. However, because of Filipino’s natural skills in the English language, as well as cheaper workforce compared to other countries such as in the US, a number of investors have chosen the Philippines as their base of outsourced services.
The height of call center industry
Eventually, the call center industry grew. And because of numerous Outsource Call Center agencies in the market, a number of new services was introduced in the market. Other than just email response or managing services, new call center services today included almost all types of customer relations, ranging from travel services, technical support, education, customer care, and financial services.
Other than customer relation services, a number of Outsource Call Center agencies around the Philippines have also introduced a number services which deals mostly with business-to-business services such as online business to customer support and online business to business support.
The fall of call center industry
However, because of recent events, particularly global recession, the call center industry of the Philippines have taken a major downturn, which resulted in many outsourced call center agencies to close down. Because of this, a wide-scale unemployment have happened all over the Philippines, not only among outsourced call center agencies, but all sorts of outsource businesses such as IT.
But not all outsourced companies closed down. A number of these, particularly the larger ones, still stood in the market. However, several changes have been made to hire only those competent enough to land the job. Several of these changes affected their requirements as well recruitment processes.
Call center industry of today
After global recession, the industry have started to pick up its pace. However, several changes during global recession remained including their recruitment processes and requirements. For more information visit to our site http://www.magellancallcenter.com/